Churn prevention

Set scores to score individual accounts on the likelihood to churn. Use Playbooks to drive automated workflows so scaled CSMs can identify which accounts need extra attention and send alerts when those accounts hit meaningful churn thresholds.

For:

Customer Success

Growth OS level:

Sales

Leverage playbooks to delight and upsell

Automatically route your users (PQLs) to the playbook most likely to provide a meaningful, relevant engagement. Nurture accounts that show high risk of stop using your product.

Surface high-priority accounts with Inbox

Get alerted of new risks that hit your Sales Inbox, Slack or email so you never miss a key user or account that might churn.

How it works

Install Intempt web tracker to start tracking events in your app
Connect Hubspot to sync your historic CRM data
Create segments to group and filter your user base
Create user & account lists you want to prioritize
Create a churn score based on your usage model
Create playbooks to trigger alert messages depending on your churn score threshold
View triggered playbooks in an inbox prioritized by a churn score
Create a task in Hubspot to engage with churning users

Features used

Playbooks
Inbox
Segments
Events
Lists
Reports
Growth boards
Scoring

Metrics that move

Customer lifetime value
Customer churn rate
Net promoter score
Customer satisfaction score
Customer retention cost
Customer health score
Net dollar retention (NDR)

Guides - get started

Template

Explore other user cases

Free-to-paid conversion

Convert your existing free users to a paid plan. Uncover the best opportunities from your self-serve flywheel to identify the best opportunities for conversion to paid.

LEARN MORE

Sticky feature adoption

Decrease users’ time-to-value and increase activation rates with the ability to build campaigns aligned with key milestones in your product — like setting up a high-value feature or adding a teammate to an account. Ensure that the user reaches the threshold of high feature stickiness.

LEARN MORE