VIP experiences

Get alerted when your VIP customers need support or a nudge to make their next purchase. Provide first-class service to customers that matter most.

Marketing specialist, Customer Success
GrowthOS level:
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Provide true 1:1 customer service

Know exactly when to engage your best customers so they feel valued and keep sticking with your brand.

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Leverage playbooks to delight and upsell

Automatically route your high-value users to the playbook that will inform the CS rep on the next best action.

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Surface high-value customers with Inbox

Get notified of triggered playbooks via Intempt Inbox so you never miss a key moment in your user’s lifecycle.

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How it works

  • Install Intempt web tracker to start tracking events in your store
  • Connect Shopify to sync your order & customer data
  • Create a VIP segment to prioritize your customers
  • Create a playbook based on specific event triggers - e.g., if the VIP customer fails to complete a purchase or leaves a bad review
  • Playbook triggers an alert in Intempt inbox and/or is delivered via email
  • Connect with your VIP customer 1:1 based on the provided contextual information

Features used

  • Playbooks
  • Inbox
  • Segments
  • Events

Metrics that move

  • Customer lifetime value
  • Customer churn rate
  • Net promoter score
  • Customer satisfaction score
  • Customer retention cost
  • Customer health score


Explore other user cases

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Get early access

Over 150 internet businesses are on our early access program. Join them, and after your trial period, receive $1000 in credits.

User interaction  with analytics Customer lifecycle value imageCircular graph