Get alerted when your VIP customers need support or a nudge to make their next purchase. Provide first-class service to customers that matter most.
Marketing specialist, Customer Success
Provide true 1:1 customer service
Know exactly when to engage your best customers so they feel valued and keep sticking with your brand.
Leverage playbooks to delight and upsell
Automatically route your high-value users to the playbook that will inform the CS rep on the next best action.
Surface high-value customers with Inbox
Get notified of triggered playbooks via Intempt Inbox so you never miss a key moment in your user’s lifecycle.
How it works
- Install Intempt web tracker to start tracking events in your store
- Connect Shopify to sync your order & customer data
- Create a VIP segment to prioritize your customers
- Create a playbook based on specific event triggers - e.g., if the VIP customer fails to complete a purchase or leaves a bad review
- Playbook triggers an alert in Intempt inbox and/or is delivered via email
- Connect with your VIP customer 1:1 based on the provided contextual information
Metrics that move
- Customer lifetime value
- Customer churn rate
- Net promoter score
- Customer satisfaction score
- Customer retention cost
- Customer health score