Travel & Hospitality
Create an automated ticketing system based on customer behavior and real-life interactions.
1. Set up a proximity beacon on your premise
Install beacons in your business location (e.g. lobby, entrance, SPA, restaurant) to track customer movement.
2. Create a proximity source in Intempt Platform
Connect your beacons to the Intempt Platform to start gathering data.
3. Connect a Service app to Intempt Platform
Authenticate against your service app (Freshdesk) and start syncing data.
4. Create a segment
Build segments of Users based on specific behavior and movement triggers. For example, you can build a segment of users who clicked on a SPA advertisement, entered a hotel, but did not book the service.
4. Real-time engagement
Once the segment is triggered, a service ticket is sent to the agent. He can present the customer a personalized offer/promotion.