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Industries

Retail

Ecommerce

Travel & Hospitality

SaaS

Roles

Sales

Marketing

Service

Product

Product

Journeys

Connectors

image Sendgrid
image Freshdesk
image Twilio

Engagement Sequences

Create engagement sequences to reward customers with selected promotions & rewards.

1. Set up a source

Install API connector, Web, iOS, or Proximity SDK trackers to get user events across channels.

2. Create a user segment

Create a Segment within Intempt, defining your segment with events that correspond to different steps in a sequence. For example:

   - Customers who have made their first purchase

   - Customers who have made at least 5 purchases

   - Customers who have left a review for a purchased item

   - Customers who have referred a store to a friend

   - Customers who have filled a survey

3. Create relevant destinations for each segment in the sequence.

Map different segments to associated actions. Once users enter a segment, they will receive targeted messages and offers. For example:

   - Customers who have made their first purchase -> Email with a discount code for next order

   - Customers who have made at least 5 purchases -> SMS message with a early sales access invitation

   - Customers who have left a review for a purchased item -> Email with a free shipping code

   - Customers who have referred a store to a friend -> SMS with a dedicated hotline number

   - Customers who have filled a survey -> notification sent to a service desk, agent sends a gift to the customer

User Lifecycle
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