Made by
Intempt
Alert your sales team when a lead triggers a churn signal. Reduce the response time needed to reach out to leads who are qualified to be engaged.
‍Slack alerts will ensure that your team takes swift action to minimize the churn of at-risk customers.
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1. Add a segment trigger
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The trigger needs to consider drops in product usage and churn risk. For example - users that have not signed up for a product for more than a week.
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2. Prepare email template
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Send an automated email to check in with the customer.
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3. Add delay control
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Wait for 7 days and check if the customer is still inactive (condition “Is in segment)
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4. Place a condition check
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If the customer is still on a high churn risk - send a notification to the Slack channel so a team member can reach out to the customer.
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5. Continue with email nurture
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If the customer left the high-risk segment, continue sending the email nurture to ensure that the user remains engaged with the product.Â
Connectors
Slack
Sendgrid
Industry
SaaS
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